LEGAL INFORMATION

Balzer

The Balzer company offers you a 5-year warranty against manufacturing and material defects for reels of the Adrenalin series..

If you need to place a warranty claim, just send the defective reel to Askari together with the warranty certificate and the invoice.

Deerhunter

Deerhunter offers you a 5-year warranty against manufacturing defects forDeer-Tex® Membrane..

To place a warranty claim, send the corresponding product to Askari together with the warranty label/hangtag and the invoice.

Please note: The Deer-Tex®-Membrane warranty covers manufacturing defects only and applies exclusively to the following products: Almati, Cumberland and Mallard (excl. Art. 203688).

Kogha

Askari provides a special 5-year warranty for all articles that bear the logo shown here. Warranty claims will be honoured independently of statutory liability and rights. If an article fails due to product defects within the extended five-year warranty period, which begins on the date of purchase, the buyer will receive a free replacement. For this purpose, the defective product must sent back to Askari at the buyer's expense (with sufficient postage) together with proof of purchase.

Lago

Askari provides a special 5-year warranty for all articles that bear the logo shown here. Warranty claims will be honoured independently of statutory liability and rights. If an article fails due to product defects within the extended five-year warranty period, which begins on the date of purchase, the buyer will receive a free replacement. For this purpose, the defective product must sent back to Askari at the buyer's expense (with sufficient postage) together with proof of purchase.

Leatherman

Leatherman provides a 25 year warranty.

Warranty claims can be submitted here: https://www.leatherman.com/de_AT/customerservice-warranty.html

Warranty Terms

This warranty applies only to the original/primary owner and not to misuse, alteration, theft, loss, or unauthorized and/or improper use of your Leatherman product. The warranty program applies to tools purchased for personal use only. This warranty does not cover bulk purchases from auctions or flea markets with the intent to resell repaired or refurbished tools.

This warranty does not cover accessories, (exception: the Ainsworth holster is covered by a 2-year warranty), imprints, color finishes, cleaning or sharpening. Please do not include a holster with your shipment as it will not be returned. Choose an insured and trackable delivery service, as Leatherman is not responsible for products that do not arrive by mail.

Leatherman Apparel and textiles are not covered by the 25 year warranty.

Please retain tracking information until Leatherman confirms receipt of your warranty claim. This warranty covers products purchased through an authorized dealer. In some circumstances, Leatherman will ask you for proof of purchase from an authorized dealer.

Leatherman Tool Group is not liable for incidental or consequential damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights. Additional rights may apply from country to country.

LED Lenser

Scope of warranty
LED Lenser provides a five-year warranty (seven years if product is registered) for all its products beginning on the day of purchase, except for products of the Solidline series and LED Lenser K1 and K2. This warranty does not apply to alkaline batteries, holsters, pouches, remote switches, colour filters, imprints, or surface coatings. For the proper functioning of rechargeable batteries LED Lenser offers a warranty period of 24 months. Claims under this warranty are valid only if the product presents no damages or signs of wear caused by use different from that intended by the manufacturer, nor any evidence of repairs or other interventions by the customer or by repair shops not authorized by the manufacturer. Damages caused by leaking batteries do not constitute a product defect. Please contact the respective battery manufacturer with claims for such damages. This warranty only provides for replacement and repairs. No further claims—in particular, compensation for damages—can be derived from this warranty. The warranty period will neither be extended nor renewed when warranty services are rendered.

Warranty claims
If, against all expectations, your product exhibits a defect within the warranty period, please contact our representative in your country and present them with your original proof of purchase (must include date of purchase and name of retailer). For contact details visit https://ledlenser.com/en/Company/Contact/Territory-List-international/
You must send your returns at your own expense. Collect-on-delivery (COD) returns will not be accepted!

Warrantor
This warranty is provided by LED Lenser GmbH & Co.KG (LED Lenser), Kronenstr. 5-7, 42699 Solingen, Germany.

Warranty jurisdiction
This warranty is valid in conjunction with and in addition to your contractual or statutory rights vis-a-vis your retailer under your country's legislation. Claims deriving from said rights must be presented to your retailer.

Charges
Replacements or repairs covered by this warranty are free of charge. However, this does not apply to the costs incurred in returning the product to us. If a warranty claim is presented and during the product check the manufacturer or the responsible customer service unit determines that there is no defect or that the warranty claim is invalid for one of the aforementioned reasons, we reserve the right to charge you a service fee of £20. This does not apply if under your given circumstances you were unable to determine that the claim was invalid.

Miscellaneous
This warranty is valid worldwide and is subject to the laws of the Federal Republic of Germany.

For more information, visit:
https://www.ledlenser.co.uk/warranty/

Luminox

The company Luminox grants you 2 years warranty on workmanship and material defects.

Further information (conditions & return address) can be found here: https://de.luminox.com/en/pages/garantie.

Noblex

30 years
The NOBLEX brand name is synonymous with high quality. This is why we as manufacturers—in addition to fulfilling the statutory obligations of the seller vis à vis the buyer—offer an additional 30-year warranty on NOBLEX devices, with the following coverage:

1. In the first 5 years after purchase, we bear the costs of labour and materials for defects caused by faulty materials or workmanship. We reserve the right to decide whether to repair or replace the defective products
2. In the following 25 years, we only bear the costs of materials.
3. The warranty period begins when the buyer receives the product.
4. This warranty does not cover damage from wear and tear, nor any wearing parts such as rubber reinforcements, leather coverings, carrying straps, bags, pockets, eyecups, or other accessories. This exclusion also extends to damages which do not impair normal use of the device.
5. Warranty claims will not be honoured in case of interventions and repairs by repair services not authorized by our company or if the manufacturer's reference number is missing.
6. For a warranty claim to be honoured, the optical device must be sent at your own expense to the agency cited on the back of this document, together with this document and a written description of the defect.
7. Please address and sign this document, attach a record of the date of purchase provided by the seller and present your warranty claim to the agency cited below.
8. All statutory rights derived from defects of the sold object at transfer of risk and any contractual rights of the buyer vis à vis the seller retain their validity in addition to the warranty extended by us. This provision applies irrespectively of whether a warranty claim arises and whether a warranty claim is made.
9. The laws of the Federal Republic of Germany shall apply.
10. The place of jurisdiction is Frankfurt (Main), Germany, if the buyer is a merchant, a legal person under public law or a special fund under public law.

We explicitly point out that it is impossible to comply with GDPR legislation if contact is made per WhatsApp. Data may be passed on to third parties. We require your consent in order to process your warranty claim.

10 years
The NOBLEX brand name is synonymous with high quality. This is why we as manufacturers—in addition to fulfilling the statutory obligations of the seller vis à vis the buyer—offer an additional 10-year warranty on NOBLEX devices, with the following coverage:

1. In the first 5 years after purchase, we bear the costs of labour and materials for defects caused by faulty materials or workmanship. We reserve the right to decide whether to repair or replace the defective products.
2. In the following 5 years, we only bear the costs of materials.
3. The warranty period begins when the buyer receives the product
4. This warranty does not cover damage from wear and tear, nor any wearing parts such as rubber reinforcements, leather coverings, carrying straps, bags, pockets, eyecups, or other accessories. This exclusion also extends to damages which do not impair normal use of the device.
5. Warranty claims will not be honoured in case of interventions and repairs by repair services not authorized by our company or if the manufacturer's reference number is missing.
6. For a warranty claim to be honoured, the optical device must be sent at your own expense to the agency cited on the back of this document, together with this document and a written description of the defect.
7. Please address and sign this document, attach a record of the date of purchase provided by the seller and present your warranty claim to the agency cited below.
8. All statutory rights derived from defects of the sold object at transfer of risk and any contractual rights of the buyer vis à vis the seller retain their validity in addition to the warranty extended by us. This provision applies irrespectively of whether a warranty claim arises and whether a warranty claim is made.
9. The laws of the Federal Republic of Germany shall apply.
10. The place of jurisdiction is Frankfurt (Main), Germany, if the buyer is a merchant, a legal person under public law or a special fund under public law.

We explicitly point out that it is impossible to comply with GDPR legislation if contact is made per WhatsApp. Data may be passed on to third parties. We require your consent in order to process your warranty claim.

5 years
The NOBLEX brand name is synonymous with high quality. This is why we as manufacturers—in addition to fulfilling the statutory obligations of the seller vis à vis the buyer—offer an additional 5-year warranty on NOBLEX devices, with the following coverage:

1. In the first 2 years after purchase, we bear the costs of labour and materials for defects caused by faulty materials or workmanship. We reserve the right to decide whether to repair or replace the defective products.
2. In the following 3 years, we only bear the costs of materials.
3. The warranty period begins when the buyer receives the product.
4. This warranty does not cover damage from wear and tear, nor any wearing parts such as rubber reinforcements, leather coverings, carrying straps, bags, pockets, eyecups, or other accessories. This exclusion also extends to damages which do not impair normal use of the device.
5. Warranty claims will not be honoured in case of interventions and repairs by repair services not authorized by our company or if the manufacturer's reference number is missing.
6. For a warranty claim to be honoured, the optical device must be sent at your own expense to the agency cited on the back of this document, together with this document and a written description of the defect.
7. Please address and sign this document, attach a record of the date of purchase provided by the seller and present your warranty claim to the agency cited below.
8. All statutory rights derived from defects of the sold object at transfer of risk and any contractual rights of the buyer vis à vis the seller retain their validity in addition to the warranty extended by us. This provision applies irrespectively of whether a warranty claim arises and whether a warranty claim is made.
9. The laws of the Federal Republic of Germany shall apply.
10. The place of jurisdiction is Frankfurt (Main), Germany, if the buyer is a merchant, a legal person under public law or a special fund under public law.

We explicitly point out that it is impossible to comply with GDPR legislation if contact is made per WhatsApp. Data may be passed on to third parties. We require your consent in order to process your warranty claim.

Agency/contact possibilities in repair and warranty cases:
https://noblex-germany.com/index.php/en/service/repair